Customer Testimonials
Outstanding service Austin was exceptionally helpful with all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will return for our next Ford.
They worked on a company service truck of ours and did not secure it during the time it was in their possession. About $3000 worth of tools were stolen out of it. I specifically asked if that would be a concern when I called for an appointment and also when I dropped off the truck and they told me no worries, they would keep it secured. NOW they are refusing to cover any stolen property. I believe it was an inside job by some who work there but regardless I feel I've been robbed twice by the thief and now ...
Best dealership and prices around, great and friendly staff that makes the process easy and quick. Transparent and reliable, next purchase will definitely be from them again!
I purchased a 2016 Ram 1500 for more than $33,000 on Saturday, June 27. The sales person and finance manager were delightful, charming, helpful closing the deal. I signed the paperwork, drove the Ram to my home 30 miles away, and drove back the same day to deliver the title on the vehicle I traded. On that drive back, the check engine light came on. When I informed my sales person, he said, "No problem, we'll take care of it this week. Just pop back in." A visit to the service department did not resolve the issue, and the dealership has turned ...
tried real hard to fit truck to my needs. needed tow package and mid level trim. they found one in another state and it arrived quickly. all was done well
I love my ecosport. It drives good. It does alot of extra stuff. Haven't figured it all out yet. I enjoyed my time at the dealership. My salesman was very nice and helpful. I would recommend my dealer to anybody. My sales reps name was Sam.
Great staff and fantastic customer service. I needed service work and they picked up my vehicle from my work and left me a loaner car. Couldn't ask for better customer service.
Our visit was great. We were greeted by Kris and he did a great job finding the vehicle we like. He was very professional and knowledgeable about the F-150 we chose. Thank you for a pleasant experience.
Marcus was great and we’re loving the Ford Edge! Don’t waste your time at the other dealerships buy it here. They get right to the point with no games.
This dealer does not price their used vehicles reasonably. First of all they have a vehicle listed as a premium trim level on cargurus and it is a base model. Second they are saying the nada value is $31,000. The nada website has the value listed as $24,525. Kelly Bluebook has a fair purchase price of $24,896. I am not sure if they don't know how to value vehicles or they are being dishonest. They have the vehicle price at over $27,000. I hate the idea that someone would unknowingly over pay this much for a vehicle and start out so much upside ...
I really liked Dale my saleman.He was very honest and he listened to me about where I wanted my payment to be .And what I liked in a car .He took his time to explain things to me about the car and the dealership .I would buy another car from Dale.
Excellent, very good guys to work with, I bought a truck and couple days before I did my son bought a vehicle. Amazing people, do a great job.
Kris Klingle was the salesperson we dealt with and he was very knowledgeable in the whole process of buying a car. Everyone that helped us in this purchase explained everything, and did help us obtain the payments for our budget. This is the 3rd car, (2 used, 1 new) we have purchased from Precision Ford, will come back to them if I need another car.
My buying experience with Precision Ford was impeccable. The staff was friendly and helpful. I will definitely buy my next vehicle from them and highly recommend them to my friends, family and anyone looking for a new car.
Amazing service! Walked me through the whole process. These guys know Fords and they know how to help their customers. Best dealership in the US!
Clean, courteous and helpful in every way. I left feeling they wanted my business small town charm and attitude great experience, will buy from Percision again
Very nice and knowledgeable about the car. Did notice though The driver sun visor was soiled when we left with the car. Not sure if maintenance had dirty hands when going over the car. Hope I can clean it up
Precision Ford went above and beyond to make sure our buying experience was excellent. Jay, Rich and the entire team were a real pleasure to work with. I highly recommend this dealership if you are in the market for a new Ford! You wont be disappointed!
The staff was very nice, they really wanted my business, they ask me what they could do to earn my business I told them what I wanted, they delivered,great dealership👍👍👍👍👍
My Daughter purchased a car while on summer break in 2019. We were recommended a by dealer a 2016 Nissan Altima. The car was a good deal or at least we thought it was. Within a few days we had to take the car back because it keep losing power while driving. The car was taken back to the service department and was driven they told us it was nothing wrong with it. We drove it home and had to take the car back again because the car was losing power while driving on the highway. The car was once again taken ...
Worst car buying experience I’ve ever had. I signed all of my paper work for the 2020 ecosport then got a phone call that the dealership had sold the car and there was nothing the could do for me. Never going back to precision ford. My sales guy Sam was amazing. The sales manager Dalton Butler was beyond rude and demanded me sign for another car $6,000 over my budget.
Great people! Everyone was easy to with. Made for a pleasant experience and got exactly what we were looking for at a great price. Will definitely use this dealership for my next auto purchase
I’m very happy with my Ford Escape. Also you can’t beat the friendly staff that will go out of their way to help you find the best deals. Everyone seems to have great knowledge of the products they sell. I highly recommend Precision Ford.
The Dealership went out of it's way to locate a truck for our Company. The truck was located in Miami, Florida. They not only picked up the truck but delivered it to us in Fayetteville, NC. Thanks to the dedicated staff and Curt Higgins at the Dealership for going beyond a normal sales experience to making it an outstanding one!!!
Excellent, caring service by all the Precision team, especially De'Quan Walker. Traded & left with vehicle the same day. Would definitely recommend to place others!
Had a great overall purchasing experience with the entire sales team and I would to give a special thanks to my sales representative Donovan Burney for making me feel like a very valued customer and my overall experience at Precision Ford Great ⭐️⭐️⭐️⭐️⭐️👍🏽💯
My husband and I went for a friend to help her get a car. We were amazed beyond belief that we both left that dealership with 2 cars on the same day. The staff was very professional and was willing to help in any way that they could. I want to send a special thanks to The Deal King (Mark Wilkins) and his assistant Shona. They made our day a special one.
Purchased a used truck with low mileage. Unfortunately it has been in their shop 13 work days since bought on September 26, 2019. As of today still waiting on the 3 times we were told on. On day, November 4, 2019 that the Precision Ford manager would return our call Extremely poor customer service response and service department. Hugh fail for a Ford dealership. Never will we purchase from Precision Ford in Lillington, NC again.
I love my new F-150. Donovan is the man. My mission was to Come home with what I wanted and I can say that happened
Would recommend to anyone . Everyone was friendly and nice. Answered all questions. Would go back if I ever needed to get a new car. Love !
Great to deal with went looking at a used car ended leaving with a brand new one they work it out where it benefits me
Great salesmen! great price! Not at all happy with the cleaning of the vehicle and attention to detail. Cabin air filter has to be changed immediately, truck cabin smells like cigarette smoke when I first start it up in the morning. Suspension needs to be tightened or addressed on back driver side, makes loud squeaking noises, driver side door needs to be addressed, makes loud squeaking noises when opened and closed. These are all small issues but should’ve been fixed promptly before sale, used or not.
Everyone in the sales department and service department have been just great. We have bought 3 vehicles from them in the past 2 years no complaints at all. They always seem to go out of there way to make you feel comfortable in buying a car. Will definitely come back when purchasing another vehicle. Will recommend to everyone I know. Thanks Jay and everyone at Precision Ford.
This is the worst experience ever. I stopped by there because they had promotion. I got some lottery booklet in the mail and it was looks like it worse to come there and check what they have. When I came, one employee explained about promotion and everything, then I had test drive. Finally employee of financial department explained payment options to me. Finally 2+ hours later we are agreed with payments and everything, but thennn another guy from the same financing Dept told me that this price doesn't work with that particular car what I had test drive and spoke ...
Keith west left a voice mail on my phone saying I did not have the xxxxx and wasn't man enough to come in and buy a vehicle. I spoke with him once before and do not have a joking relationship with him. He also used profanity multiple times. As a retired SSG and purple heart recipient while being Infantry. I don't think my man hood should be in question. I have bled for this great country and everyone who resides in it. People like him don't deserve our protection. And it also reflects badly on his place ...
Gave proper paperwork to cancel GAP ins, told wait was 4 weeks. Months have gone by, they never return calls/voicemails. Every time I have to physically go to the dealership and am then given excuses like an employee quit so they are behind. Finally filed a complaint and was told by Jay Jaynes that the check was already sent-which is clearly false as we still have not received it. Also mentioned/corrected him because we filled out 2 requests to cancel GAP for 2 vehicles. Jay responds by saying they just now are processing the second request and states that processing always ...
Due to past experience, I said I wasn't going back. However, after putting 40k miles on my '14 Cadillac in a year, I needed a second vehicle. Hearing they were under new management, I decided to give them another try. I'm so glad I did! On February 26, 2018 I purchased a 2004 Lexus LS 430; my sales person was Jack. He was absolutely great - did not pressure me into buying anything. Even though there were people around, I wasn't greeted upon walking in and not all of the staff spoke (like other dealerships), but the ones who did were very ...
Has a new clutch installed the same one that came out. And started having same problem take back all they do was reset it over and over well if they would had put it in system they would have known it was 2nd clutch so there for I was screwed out warranty on replacing it Again had to show the service lady my car fax on my phone for were it was replaced. Her response oh now I see it well maybe we can see if ford still fix it. Well xxxxxxxxx. I have other service done there as well ...
They never fixed my car, created new problems with my car, mischarged me $533, they will not call you back, and they lose appointments. Never fixed the problem- Came in because my car makes sputtering sounds and hesitates when accelerating from a stop. Michael Boyce was my technician. He said the problem was the clutch and replaced it. I didn’t even leave the parking lot when I noticed it wasn’t fixed, another technician verified that the noise was still there and I made another appointment. At the next appointment they gave it back to Michael Boyce, and he denied ...
I purchased a "certified ore-owned" car a few weeks ago and had in place an agreement for them to repair a windshield. After returning to the dealership for the repair they informed me that the windshield was beyond repair. They operated in bad faith by leading me to believe that the windshield could be repaired. It appears that hey'll do anything to sell a car including deceiving its customers. I would not recommend this company to anyone. I will be taking them to court to rectify this situation.
Do yourself a favor and go anywhere else. I bought a truck from here a few months back on what I was told was a fast payment program. In which I was to pay a higher payment for six months, after which I would refinance the vehicle for a much lower price. When I went back to refinance the truck I was told that I was supposed to pay an extra payment during those six months, and put the check that they gave me as a "rebate" on the truck down towards the payment. None of this was ...
Great Deals and people at Precision Ford in Lillington. Amanda (salesman) Chase (salesman) and Donovan the (manager) did a great job making sure that I was taken care of and all my needs were met. Thanks for a great deal and experience!!
Bought car January 14, dealership had problem paying their debts to get title and our 30 day tags ran out. They got them on day 32 and I picked them up and spoke with the new general manager who was so apoloigied and said he wanted to make things right. I advised him of a tank of gas I was promised during the night of sale, when the gas card disappeared. He said he would mail me a check and I have not seen that check. Please save yourself the trouble, this dealership is not trustworthy and is very shady how they operate.
These guys know how to do business! This is not your typical dealership; from Billy, our salesman, Donovan, his manager, they found us exactly what we were looking for! Our finance guy was Josh. He was so courteous and even helped to find financing lower than what we came in with.
Stopped into the dealership and was greeted by a young gentleman named Billy Chaplin. He was very kind, courteous and helpful. I felt he was very honest and not a pushy salesman. He was very professional and answered all of my questions even though I told him upfront that I was not going to buy a car today, but just gathering information and he still took the time to answer all of my questions and didn't rush me. This is the type of salesman who I will come back to when I purchase my car.
I came in looking for a car . I wasn't sure what I wanted . I had driven a Ford for years..A salesman approached me . He was very friendly and was able to answer all my questions. He was very professional and knew a lot about cars. His name was Billy Chaplin. He walked me through the whole process. I will recommend Precision Ford to my friends. Thank you Mr. Chaplin
I went into Precision Ford and a friendly young man approached me and introduced himself as Billy Chaplin and asked if he could help me. He was very knowledgeable and interested in helping me to find what I wanted. He didn't try to sell me something I did not want which was very refreshing. He was very professional and very friendly and helpful. I will definitely be back to see him.
I was in the dealership this past week by myself looking at cars when a salesman approached me. He was very professional, and was able to answer all my questions honestly. I told him I would be back later with my husband. We came back the next day and purchased the car from Billy Chaplin. He handled our car purchase like a pro, and had us in and out in no time. I would recommend everyone doing business with this young man. He was awesome. Thank you Billy
I would recommend the dealership based on my experience. the sales manager gave me a good value on my trade-in. The salesperson was courteous and honest. The staff took all measures to ensure that my vehicle purchase was hassle free. I was very please with my experience.
Stay away from this Dealership. General Manager, Jason Drake stated on Friday, 11-4-16, he could get us the payment we wanted. Went there on Monday 11-7-16, same vehicle, he came up with a payment $100 more than he stated and told me on Friday. This is just a trick to lure you to this dealership. When a Ford Dealership only sells 3 vehicles on a Saturday, this proves they have a problem in management. Then he said, I can get you the payment you want, we will give you a check right now for over $3350.00, your first payment will be ...
Absolutely, would recommend dealership! Mr. Jimmy Smith is great! Very helpful and considerate of all our needs! Straight Up! Thanks to him and Mr. Jason Belle for all your hard work!! You guys are the best!! Love my SUV!💕
I have had some bad excperiances with dealerships but the visit to this dealership Tops them all..First Off the sales person we dealt with never told Neither my wife or I his name..Of course the first thing the want ya to do is drive one...so ok we did that and like the vehical so we figured we would Talk Numbers to see what they would give for our trade in seeing how it was Still Financed and we had to get as much for it as we could. Well let me Tell you how that worked out ...
I have serviced our Fusion here and Manny and the techs are great! I have also done some shopping while my car was in service. Great sales staff!
They do not stand by their word. You always get the run around..... Just not a very professional group of people. They sold a piece of junk to my parents, a " Lemon" if you will. It's a 2012 Ford Focus SE, it's been in the shop at least 12 times, mainly for the transmission, and it's still does not run the way it's supposed to. If it were my dealership, I would want to do whatever it took to please the customer.... But whatever. ......
They don't stand by the price they advertise on their internet & They don't stand by their words.. I am not talking about the documentation fees or other fees. But they increase the price after all discussions & Just before you write your check... I went there to buy used Nissan Rouge, after all discussion when I decided to buy at the price, they have increased the price by 1000$,,, real bad experience.
I was called by someone from there about deals on a car. I went in & on the first day I was told all kinds of great things about the Ford Fusion and that they could definitely get me a deal. I was paired with a Salesman "Darrell Butler" who was very arrogant but said he could get it done. I came back on Tuesday of the next week, then I was told the car I would have to take was a Focus, I would have to drive a standard transmission even though I did not want it, ...
They left garbage in my trucks fuel tank while replacing the fuel pump. When the garbage was sucked up into the fuel pump and messed up my fuel system they refused to be responsible. From this experience I would say their management isn't concerned with customer satisfaction or integrity.
I had an emergency regarding a car in service after hours (45 minutes after the service shop closed). As the only manager on duty, I spoke with the Sales Manager, Craig. The sales manager refused to get me in touch with the GM and got frustrated at my insistence that it was an emergency. Craig lost all control, screamed and cursed at me, shockingly even using the "f" word. Craig told me that he couldn't believe I had waited until 8pm to call about a car in service (it was only 5:55pm at this point) and became incoherently ...
Horrible service with this dealership. Traded a 2012 Nissan Titan in with 20K miles for a larger truck for my family. I have owned the truck less than 4 months and the issues have been since day one. Mike the service manager is a piece of work to begin with. Was promised 4 brake pads and rotors, full service plus work on the truck for issues it had. I have had to take the truck in 3 times to this dealer for repair work which they failed to properly diagnose 3 different times. Each time costing me 100.00 a pop for diagnostic/work to be performed ...
Went in to test drive a certified preowned 2013 Ford Escape. Went on a test drive and I liked it. I decided to go in and talk numbers and financing. This is where you must be careful!!!! I sat their for a little while and they brought me a piece of paper. The sales guy said "we've got a deal, I just need you to sign here".....huh?!?!? I'm not signing nothing without running the numbers. If you have a smart phone please download a loan calculator and use it. They were hiding GAP insurance and and ...
I went just to look around and at first they didn't have what I was looking for, but they assured me that they could find me what I wanted, that they had several other lots. I asked if they could look and see and give me a call if they find something. They called me within 10 min, text me some pics of the car and told me they could have it in Sanford within an hour, and they did do just that. After dealing with three other dealerships before going there(2-honda dealerships and carmax)I was ready to ...
The sanford liquidation center has great service. The were very helpful and knowledgable. The work with us on our payment options and made sure we were getting the car we wanted. The were not trying to pressure us in to buying something we didn't want. They made buying the car very easy and quick. There was one thing that wansn't right with the car and they fixed it after i bought it and there was no cost to me. I was overall happy with there customer service and will definately be back to buy a car from them ...
The reason that I would recommend this dealership is because I was very satified with the service and the was I was treated. We were not pressured and followed all over the car lot. My spouse and had time to discuss things and figure out what was best and by doing so we feel we made the best decision. The selection of vehciles to choose from was great. We were allowed to check out and drive several vehciles before we found the right one. All the sale associates were friendly and helpful. My wife and I felt like we got ...
First I want to say Billy took good care of me and my truck. It was when I picked it up I found out my GPS had been taken. They are not responsible for there employees. So you Better take everything out before going.To say the least it is very aggravating to take your car or truck some where to have repairs then have to worry about them ripping you off.(personal belongings or on your bill)
I went to this dealership several months ago to look at a new Edge. I talked with Reuben (sp), at length. When it came down to it, he lied when asked what a "doc" fee was. I know what it is...a junk fee. He told me that the dealership "has to charge that fee by law". I asked if he could show me, or even give me the statute number so I could look that law up for myself, and he couldn't/ wouldn't. I do not need to be lied to for you ...