Dealership withheld 850.37 of my trade in equity or Contract breach I am writing this review to bring a serious accounting and contract issue to the attention of ownership and the General Manager. During my recent transaction, my signed contract explicitly stated that Capital Ford of Lillington was to pay off 51482.00 to my lender, Southeast Toyota Finance. Per dealership advice, I made a preventative final payment out of my own pocket to protect my credit while the deal processed. Because my personal funds cleared, the actual loan payoff dropped. Capital Ford then sent a check to Southeast Toyota Finance for only 50631.63 pocketing the 850.37 difference instead of honoring the trade in value agreed upon in our legally binding contract. Southeast Toyota Finance has confirmed they only received the lower amount and that Capital Ford is holding my equity variance. Keeping this money alters the agreed upon purchase price of my trade in after the contract was signed. I have my signed buyers order, printed bank statements, and printed proof of the final Toyota payoff ready. I am asking ownership or the General Manager to look into this accounting error immediately and issue the 850.37 refund check that is contractually owed to me. I prefer to resolve this cleanly before escalating to the NCDOJ and state licensing boards.

Capital Ford is an outstanding dealership. Joseph helped us find the car we wanted and then answered all our questions. There are a lot of choices on the screen, and Joseph made sure we were comfortable with the car before we bought it. The manager of Capital Ford also allowed us to drive the vehicle to my mother's house, so we could make sure she could get in the passenger seat with no trouble. We will return to Capital Ford when we need another vehicle. Thank you, Joseph!

Terrible. Bought new F250 platinum. Did not set up Ford Pass, which is the worst app I have ever seen. No in depth review of the truck. For 90k plus, the service was worse than a 1. A ZERO. When I went back to pick up the truck was treated like I was bothering them GO ELSWHERE.

Outstanding service Austin was exceptionally helpful with all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will return for our next Ford.

They worked on a company service truck of ours and did not secure it during the time it was in their possession. About $3000 worth of tools were stolen out of it. I specifically asked if that would be a concern when I called for an appointment and also when I dropped off the truck and they told me no worries, they would keep it secured. NOW they are refusing to cover any stolen property. I believe it was an inside job by some who work there but regardless I feel I've been robbed twice by the thief and now the management. Horrible. If they decide to reimburse then I will adjust the rating, otherwise it stays!

Best dealership and prices around, great and friendly staff that makes the process easy and quick. Transparent and reliable, next purchase will definitely be from them again!

I purchased a 2016 Ram 1500 for more than $33,000 on Saturday, June 27. The sales person and finance manager were delightful, charming, helpful closing the deal. I signed the paperwork, drove the Ram to my home 30 miles away, and drove back the same day to deliver the title on the vehicle I traded. On that drive back, the check engine light came on. When I informed my sales person, he said, "No problem, we'll take care of it this week. Just pop back in." A visit to the service department did not resolve the issue, and the dealership has turned its back. Now I'm a couple weeks in, the truck has stopped running, has multiple outstanding recalls that Precision never fixed or told me about, and requires thousands of dollars worth of repairs which will take weeks to complete. While I did not purchase an extended warranty and bought the truck AS-IS, I have sought a conversation with the General Manager several times to discuss options and possibilities. He refuses to have a conversation with me outside of email and defers me to others on his team. In several Google reviews, Mr. Jaynes has asked reviewers to call him directly. When I call, I get no response. Other team members have not followed up and I‘ve received no offers of help or support dealing with the disaster they sold me. Abysmal experience, and I'm left only with a lemon of a truck and the potential of seeking legal help.” UPDATE: Shortly after I posted my review, I received a call from the service manager. He listened and agreed to provide a loaner for the period of time required for me to have the truck repaired. I'm grateful for that and take it as a step in the right direction. I'm still stuck with navigating the repairs and have not been permitted to speak with the GM. Standing behind what they sell? Not that I can see.

tried real hard to fit truck to my needs. needed tow package and mid level trim. they found one in another state and it arrived quickly. all was done well

I love my ecosport. It drives good. It does alot of extra stuff. Haven't figured it all out yet. I enjoyed my time at the dealership. My salesman was very nice and helpful. I would recommend my dealer to anybody. My sales reps name was Sam.

Great staff and fantastic customer service. I needed service work and they picked up my vehicle from my work and left me a loaner car. Couldn't ask for better customer service.

Our visit was great. We were greeted by Kris and he did a great job finding the vehicle we like. He was very professional and knowledgeable about the F-150 we chose. Thank you for a pleasant experience.

Marcus was great and we’re loving the Ford Edge! Don’t waste your time at the other dealerships buy it here. They get right to the point with no games.

This dealer does not price their used vehicles reasonably. First of all they have a vehicle listed as a premium trim level on cargurus and it is a base model. Second they are saying the nada value is $31,000. The nada website has the value listed as $24,525. Kelly Bluebook has a fair purchase price of $24,896. I am not sure if they don't know how to value vehicles or they are being dishonest. They have the vehicle price at over $27,000. I hate the idea that someone would unknowingly over pay this much for a vehicle and start out so much upside down. That is just not good business.

I really liked Dale my saleman.He was very honest and he listened to me about where I wanted my payment to be .And what I liked in a car .He took his time to explain things to me about the car and the dealership .I would buy another car from Dale.

Excellent, very good guys to work with, I bought a truck and couple days before I did my son bought a vehicle. Amazing people, do a great job.